Effective Date: December 1, 2025

Heavy Duty Supplier LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order for our picture hangers and mounting hardware.

Information We Collect

• Contact Information: Name, email, phone number, shipping address.
• Order Details: Product type, quantity, installation preferences.
• Technical Data: IP address, browser type, pages visited (via cookies).

How We Use Your Information

We use your data to process orders, arrange delivery or installation, respond to inquiries, improve our website, and comply with legal obligations. We do not sell or rent your personal information to third parties.

Data Security

We implement industry-standard security measures (SSL encryption, secure servers) to protect your data. However, no method of transmission over the internet is 100% secure.

Third-Party Services

We may use trusted partners for shipping (e.g., USPS, UPS) and payment processing (e.g., Stripe, PayPal). These providers have their own privacy policies.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at the address below. We respond within 30 days.

Questions? Contact us at: help@heavydutysupplier.com.

Last Updated: December 1, 2025

By using the website or services of Heavy Duty Supplier LLC ("Company"), you agree to the following terms:

1. Use of Site

You may use our site solely to purchase picture hangers, request installation services, or obtain product information. You agree not to misuse the site (e.g., spam, hacking, automated scraping).

2. Product Orders

All orders are subject to product availability. We reserve the right to cancel orders due to pricing errors or inventory issues. Payment is due at checkout.

3. Delivery & Installation

Delivery times are estimates. Installation services are available only in select areas (primarily Louisville, KY, and surrounding counties). Scheduling requires confirmation.

4. Intellectual Property

All content (logos, text, images) is owned by Heavy Duty Supplier LLC and may not be copied without written permission.

5. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from product use or service performance. Our liability is limited to the purchase price of the item.

6. Governing Law

These terms are governed by the laws of the Commonwealth of Kentucky, USA.

For questions, write to: Heavy Duty Supplier LLC

mail: help@heavydutysupplier.com

tel: 1 (904) 891-3424 101

South 5th St, Louisville, KY 40202.

Effective Date: December 1, 2025

At Heavy Duty Supplier LLC, we stand behind the quality of our picture hangers and installation services. Our refund policy is designed to ensure your satisfaction while protecting our ability to serve all customers fairly.

1. Unopened Products

Unused, unopened hangers in original packaging may be returned within 30 days of purchase for a full refund. Customer is responsible for return shipping costs.

2. Defective or Damaged Items

If you receive a damaged or defective product, contact us within 7 days. We will replace it at no cost or issue a full refund.

3. Installation Services

Once installation is completed to agreed specifications, refunds are not issued. If work is incomplete or improperly performed, we will correct it at no charge. No cash refunds for service errors.

4. Custom or Bulk Orders

Orders over 100 units or customized hardware are final sale and non-refundable.

5. How to Request a Refund

Email or mail us with your order number, reason for return, and photos (if applicable). We respond within 3 business days.

Contact: Heavy Duty Supplier LLC

mail: help@heavydutysupplier.com

tel: +1 (904) 891-3424